Miami-Dade Water and Sewer Department offers tips to customers to stay safe during the holiday season

With the holidays fast approaching and people’s time and attention being stretched, the Miami-Dade Water and Sewer Department (WASD) wants to make sure their customers stay safe by following a few simple guidelines. WASD is not only committed to providing safe drinking water and reliable wastewater services for its nearly 2.3 million customers on a daily basis, but also playing a role in educating customers as to how the department conducts its field services to assist them in maintaining their safety.

With more delivery people showing up to homes this time of year, it is important to note that WASD employees would never need to enter a customer’s home to conduct business. The department is also teamed up with Miami-Dade County’s 311 Call Center so residents may now call to verify the identity of WASD employees performing field work in their neighborhood. Your safety should never be in doubt, if you have a question about an employee’s identity – an answer is only a phone call away. For after hours, call WASD’s Emergency Communications Center at 305-274-9272.

WASD Safety Tips:

• Miami-Dade Water and Sewer employees always wear properly marked uniforms that identify themselves as Miami-Dade County employees for WASD. (Photos of the various WASD crews in their respective uniforms can be viewed on the department website at

• WASD employees also drive Miami-Dade County marked vehicles when conducting department business. (Examples of WASD vehicles can be viewed at

• WASD employees also will display proper department Identification Cards while conducting business on behalf of the department.

• WASD employees in most cases will never have to access a customer’s yard/property to conduct services, let alone have to enter a customer’s home. In many cases, the department will also proactively provide advance notice to customers when large scale construction jobs are taking place near their home and list department staff contact information so customers can obtain additional information.

Safety is paramount not only for our employees in how we conduct our business, but also ensuring that the residents we work for also feel safe. We can all play a role in protecting our family, friends and neighbors.

It is the priority of the Miami-Dade Water and Sewer Department to provide safe, reliable service to its customers. For additional information about Department services and programs, visit WASD’s website.

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